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Customer Enablement 2017-08-18T03:13:56+00:00

Better business outcomes through continuous business improvement and increased user adoption

Companies worldwide choose to invest in Changepoint solutions to help manage critical business processes.

We partner with your organization during implementations, integrations, and business process consulting to develop value-driven solutions to meet your business needs. Ask your Account Executive or Customer Success Manager for more information on which tier of services could be right for your organization.

Implementation: get started on the right foot

Our Customer Enablement team engages at the onset of an implementation, offers guidance on implementation strategies, and shares best practices from other engagements. Your unique process are mapped and configured to the software, teams are trained, and you’re set up for launch.

Training: from proficiency to mastery

Our Customer Enablement team provides professional services to assist in the implementation of your Changepoint solution as well as adhoc and subscription services offerings to support ongoing expansion and optimization. If you are introducing Changepoint software to a new group within your organization, onsite and web-based training options provide your users with a solid understanding of features and functionality offered. Our team can also deliver custom training and services programs based on your requirements — provided at your office or a Changepoint location.

Optimization: maximize the value of your Changepoint solution

Changepoint’s Customer Enablement team has a comprehensive suite of services to support your changing business conditions and processes. Mid-market and enterprise clients gain peace of mind while confidently achieving better business outcomes through continuous business improvement and increased user adoption.

You know you need Customer Enablement when…

  • OLD APPS RETIRE: Don’t lose critical project portfolio management or professional services automation capability. Changepoint Customer Enablement provides migration planning and checklists, and a training series specifically tailored to user type, augmented by Cognos business intelligence.

  • UPGRADES ARE REQUIRED: Don’t get too far behind in product versions. Upgrade Assurance springboards Changepoint PSA on-premise customers to the current version across three annual releases.

  • NEW FEATURES OR FUNCTIONALITY ARE ADDED: It’s a disservice to not promote adoption of new features and functionalities. Keep your team productive with on-the-go time and expense tracking with Changepoint Mobile.

  • EXPANSION INCREASES YOUR USER COUNT: the volume of new employees that require training can be daunting. Changepoint Customer Enablement reconfigures your Changepoint solution for the new, combined company, assists with data migration, and provides new employee training.

  • ORGANIZATIONAL CHANGE MANAGEMENT (OCM) IS NEEDED: Change is stressful and a lot to manage. Changepoint’s change acceleration process workshop (CAP) expedites the new technology integration.

Changepoint Customer Services’s focus is YOUR SUCCESS

We are here to help you transform your business and adapt to today’s changing landscape. Our team of customer service professionals is dedicated to providing the best experience possible for you, our valued customer. Changepoint Customer Services enables better business outcomes through implementation, training, and optimization, with day-to-day, responsive product support throughout a prescriptive customer journey.

FEATURED RESOURCES

Take control of your app portfolio

Identify IT cost savings that won’t hurt your business.

Take Me There

Optimize IT business value

Prioritize proposed projects and investments, balance risk and value.

Show Me

The fast track to enterprise PPM

Assess the health of your key initiatives throughout the project lifecycle.

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