aws-faq2017-05-05T22:07:49+00:00

Daptiv AWS Migration

KEY MIGRATION DETAILS

Go Live Date: May 13th, 2017 for all Sandbox customers hosted out of North America

Downtime: The migration will require an extended downtime. The site will not be available on Saturday, May 13th, 1 pm – 7 pm PDT.

Daptiv Product Usage Impact: Daptiv PPM will work as normal post the release downtime

Migration Communications: Additional information will be sent prior to migration date

What do you need to do? Nothing! Customers will log in to Daptiv PPM as usual on Monday morning.

 

AWS ADVANTAGES

  • AWS provides a set of development services that allow for faster, more efficient delivery of new Daptiv PPM features and fixes.
  • Improved high availability lowering risk of downtime. Ability to auto scale servers, adding capacity when demand increases. We will still honor our contractual SLAs for high availability.
  • Maintained security measures and compliance. Continuous improvement of security through expanded compliance, solid secure development, and operational practices.
  • Improved Disaster Recovery capability. Replicating data and systems in multiple AWS geographic ‘zones’ allow us to reduce our data recovery point variance and data recovery time, and the risk of operation should a disaster strike.

As part of our ongoing product innovations, this migration is just another example of our commitment to provide a first-class hosting operation of our Daptiv PPM SaaS product.

 

Frequently Asked Questions

Changepoint is excited to migrate our SaaS operations to Amazon Web Services (AWS). This simply means that Daptiv PPM is moving to one of the most respected and secure infrastructures in the world. As part of our ongoing product innovations, we are committed to providing a first-class hosting operation of our Daptiv PPM SaaS product.

The following are frequently asked questions about the migration.

Q: Is there anything I need to do with the move to AWS?
A: No, the site will continue to work as it has previously.

Q: Will the migration occur during the standard downtime window? 
A: No, the migration will require an extended downtime, which is scheduled for Saturday, May 13th, 1 pm – 7 pm PDT.

Q: Will links in previously-sent notifications still work?
A: Yes, all links and bookmarks will continue to work as they had previously.

Q: Will my Daptiv Connect integration still work?
A: Yes, Daptiv Connect integrations will continue to work as expected.

Q: Will my SSO integration still work?
A: Yes, SSO integrations will continue to use the same configuration as before.

Q: Will my Daptiv utilities still work?
A: Yes, Project Transit, Desk Docs, and Outlook Integration will continue to work as expected.

Q: Will my web forms still work?
A: Yes, web forms will continue to work as expected.

Q: My IT department has whitelisted Daptiv PPM. Will they need to update the whitelist information?
A: No, a whitelist entry for the Daptiv PPM URL will continue to work as expected.

Q: Will this affect my sandbox environment?
A: Yes. The migrations of the US Sandbox environment (Sandbox.daptiv.com) will occur on Saturday May 13th,2017. The site will be unavailable from 1pm to 7pm PDT.

Q: Who do I contact for inquiries about the AWS migration?
A: Daptiv customer support can be contacted by calling 1-888-341-9117, visiting the customer support webpage, or submitting a question directly to the support team.