1. Uncertainty - 986 x 603 (Ratio Correct)

Develop data-driven scenario plans with Services Automation software.

Question 1:

Can your services organization use uncertainty to its advantage?

Explore the benefits of identifying critical projects at risk during disruption.

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2. Critical Impact to Revenue Negative - 986 x 603 (Ratio Correct)-1

Quickly identify revenue reductions using Services Automation software.

Question 2:

Can your services organization protect revenue as its SOWs change?

Explore how project scope changes impact revenue projections.

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3. Geography Impacted Projects - 986 x 603 (Ratio Correct)-1

Protect teams with Services Automation software's real-time insights.

Question 3:

Can you keep your services teams safe?

Learn how to leverage the right data to utilize the right resources.

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Absenteeism - 986 x 603 (Ratio Correct) 5.22

Establish agile contingency plans using Services Automation software.

Question 4:

Can you build resource contingency plans for your services organization?

Explore the short and long-term benefits of contingency planning.

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5. Absenteeism - 986 x 603 (Ratio Correct)

Monitor the impacts of absenteeism with Services Automation software.

Question 5:

Can you maintain service schedules amidst mass absenteeism?

Learn how to optimize your resources to keep delivery on-time.

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Drive business forward through disruption.

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Changepoint SA

Services Automation software can manage complex services delivery with complete visibility across all projects, activities, requests, resources, and financials keeping your organization more productive and profitable during uncertain times.

The Types of Organizations We Serve

Changepoint serves enterprise professional, embedded, field, and managed services organizations. Having one solution that can manage complex services delivery with complete visibility across all projects, activities, requests, resources, and financials makes your customers more successful and your organization more productive and profitable.

Embedded services organizations (ESO) operate inside technology companies to help customers quickly realize value from purchased products. ESOs are focused on greater customer success and higher product adoption, while ensuring reasonable billable services margins. Changepoint SA helps many ESOs work with sales to track new opportunities, attach the right services and resources to projects, and track and measure the success of engagements while maintaining service profitability.

Business Values

  • Visibility and transparency into sales opportunities
  • Customer success, product adoption, and time to value
  • Speed and efficiency of service delivery
Capabilities
  • Opportunity management
  • Project/activity/resource management
  • Time and expense management

Professional services organizations (PSO) provide contract-based services for anything from business consulting and IT support to design and engineering services. Changepoint SA provides a single integrated view of the entire company’s financial operations and a real-time snapshot of how the organization is performing against benchmarks, helping services leaders identify areas of improvement and growth while keeping an eye on profitability.

Business Values

  • Visibility and transparency into sales opportunities
  • Customer success, product adoption, and time to value
  • Speed and efficiency of service delivery
Capabilities
  • Opportunity and contract management
  • Project and resource management
  • Financial management and revenue recognition

Managed service providers (MSP) deliver ongoing, subscription-based IT support. The need to track smaller time increments while staying within the subscription margins is crucial to an MSP’s success. Changepoint SA provides delivery consultants with any-device time-tracking down to the minute. Managers and executives gain real-time customer and project visibility in one place.

Business Values

  • Subscription service margins
  • Resource utilization, demand/capacity, mobile time entry
  • Customer satisfaction
Capabilities
  • Contract management/billing – fixed fee
  • Request, resource, and time and expense management
  • Financial management and revenue recognition

Changepoint SA is also a powerful PPM solution for organizations with complex needs. Forecasting, opportunity management, multi-currency tracking, chargebacks and more can be handled seamlessly.

Business Values

  • Visibility and transparency into project initiatives
  • Configurable to your needs
  • Powerful embedded, self-serve analytics
Capabilities
  • Opportunity Management
  • Multi-currency recognition
  • Complex mapping and routing