Changepoint defines Customer Success as a unique and collaborative partnership with our customers. Our integrated global Customer Services team works together to seamlessly serve and enable better business outcomes for our customers, regardless of where they are in their journey.
Better business outcomes through continuous business improvement and increased user adoption
Better business outcomes through day-to-day, responsive product support
Better business outcomes through mutual goals and measured outcomes that align to evolving business needs
“Changepoint employees have been a pleasure to work with during our implementation. They have been responsive to all of our questions and needs.”
PMO Leader
Large Enterprise Beverage Company
“Changepoint is a powerful platform… Changepoint team members are responsive and have a strong partnering approach.”
Service Leader
Large Enterprise Computer Services Company
“We always receive good customer service. Everyone is very helpful and the team will try and come up with solutions for us whenever we have questions.”
Project Manager
Small Business Food Industry Company
“Changepoint’s shift to being customer centric allows them to deliver value in each customer interaction.”
PMO Leader
Transportation Software Company
Achieve successful outcomes through implementation, training, adoption, and optimization of your Changepoint solution. Together with your Changepoint’s integrated, global Customer Services teams, define a successful business partnership and establish mutual goals and expectations. Changepoint user events such as regional Connections user groups and Evolutions global customer conference, ensure that you learn, connect, collaborate, and grow with your Changepoint solution.
We earn customer trust by defining goals, shaping expectations, and improving business outcomes. Customer-focused activities such as regular check-in calls and quarterly business reviews keep everyone in sync, measuring roadmap progress, accelerating adoption, and maximizing product capabilities.
Changepoint is a suite of purpose-built portfolio management solutions for project and program management offices, services organizations, enterprise architects and business transformation teams. Transform project, engagement, or application portfolios with an adaptable, intuitive, and intelligent solution that is configurable for today’s changing business landscape. With a Changepoint solution, companies can make informed and innovative business decisions that impact changes in project or market direction, maximize resource utilization, improve financial control, and align outcomes and revenue to corporate goals.
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All Rights Reserved.
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