We strive to be the best in Customer Service

Customer Enablement

Customer Enablement

Better business outcomes through continuous business improvement and increased user adoption

Customer Care

Customer Care

Better business outcomes through day-to-day, responsive product support

Customer Success

Customer Success

Better business outcomes through mutual goals and measured outcomes that align to evolving business needs

What Customers Say:

“Changepoint employees have been a pleasure to work with during our implementation. They have been responsive to all of our questions and needs.”

PMO Leader

Large Enterprise Beverage Company

“Changepoint is a powerful platform… Changepoint team members are responsive and have a strong partnering approach.”

Service Leader

Large Enterprise Computer Services Company

“We always receive good customer service. Everyone is very helpful and the team will try and come up with solutions for us whenever we have questions.”

Project Manager

Small Business Food Industry Company

“Changepoint’s shift to being customer centric allows them to deliver value in each customer interaction.”

PMO Leader

Transportation Software Company

Be the Hero of Your Organization

We want you to be the hero of your organization

Achieve successful outcomes through implementation, training, adoption, and optimization of your Changepoint solution. Together with your Changepoint’s integrated, global Customer Services teams, define a successful business partnership and establish mutual goals and expectations. Changepoint user events such as regional Connections user groups and Evolutions global customer conference, ensure that you learn, connect, collaborate, and grow with your Changepoint solution.

We earn customer trust by defining goals, shaping expectations, and improving business outcomes. Customer-focused activities such as regular check-in calls and quarterly business reviews keep everyone in sync, measuring roadmap progress, accelerating adoption, and maximizing product capabilities.