Life at Changepoint

Our team members love the people they work with and the products we sell. Come and find out why for yourself.

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Changepoint Benefits

We offer generous, localized benefit packages designed to take care of our employees and their families. Medical and dental coverage and retirement plans are just a few things we offer.

Changepoint employs over 200 passionate professionals with offices in the United States, Canada, the U.K., France and Australia.

  • United States

    Corporate Headquarters
    1111 Third Avenue, Suite 700
    Seattle, WA 98101

    Toll Free: 888-341-9117
    Local: 206-341-9117
    Fax: 1-206-341-9123
    Email: contactus@changepoint.com

  • Canada

    30 Leek Crescent, Suite 300
    Richmond Hill, Ontario  L4B 4N4
    CanadaPhone: 888-341-9117
    Fax: 1-905-784-1160
    Email: contactus@changepoint.com

  • France

    Changepoint France
    1080, route des Dolines
    CS 90126
    06903 Sophia-Antipolis
    France

    Phone: Sales enquiries +33 6 21 76 62 51
    Phone: Finance / administration enquiries: +33 (0)4 89 73 73 06
    Phone: Marketing enquiries: +33 (0)6 82 67 36 06
    Fax: +33 4 89 73 73 10
    Email: contactus@changepoint.com

  • Germany

    Changepoint Germany
    Email: contactus@changepoint.com

  • United Kingdom

    Changepoint United Kingdom
    Suite 335A, Davidson House
    Forbury Square
    Reading RG1 3EU
    UK

    Phone: +44 (0)1189 000 850
    Email: contactus@changepoint.com

  • Asia Pacific

    Changepoint Australia
    310 Edward Street
    Suite 02-138
    Brisbane City
    QLD 4000
    Australia

    Phone: (within Australia) 1-800-918-345
    Phone: (outside Australia) + 61 7 3123 2962
    Email: contactus@changepoint.com

Changepoint Values

Honesty

Honesty/Integrity

Our employees tell it like it is, seek out the truth, and demonstrate transparency. We do the right thing even when it isn’t easy.

Passion

Passion

We believe what we do matters. We approach our colleagues, customers, and partners with enthusiasm and empathy.

Innovation

Innovation

We reimagine what is possible in order to deliver value with simple and creative solutions.

Teamwork

Teamwork

Teams work together across boundaries to solve problems, meet customer needs, and help companies succeed. We act as one voice and we break down all silos.

Respect

Respect

We value our customers and each other. We treat people the way we want to be treated. We work together to build a trusting and inclusive environment.

Open Positions

If you’re looking for a company that values, encourages, and rewards employees, and provides a work environment where you can best use your talents and grow professionally, you’ve come to the right place.

Can’t find what you’re looking for? Send your resume and cover letter to jobs@changepoint.com.

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Business Analyst, Technical Services

Changepoint is a leading provider of project and portfolio management, enterprise architecture and professional services management applications servicing a diverse global customer base. We help companies connect their strategic objectives with the execution of their business initiatives and technology projects. With more than 20 years of operating experience in our markets, our team includes 200+ employees operating in 7 countries. We have strong institutional backing by Marlin Equity Partners, a global investment firm with more than $3 billion of capital under management.

OVERVIEW:

The Business Analyst will be responsible for owning the requirements gathering, documentation, scoping and definition of customer integration/ customization solutions throughout the development lifecycle. The Business Analyst will document customer requirements, execute test cases, and will work closely with the development team, Network Operations, and the Professional Services team deliver the required solution. She/he is responsible for the engagements and driving customer satisfaction for implementation projects.

RESPONSIBILITIES:

  • Engage with enterprise customers to identify and document system integration and customization specifications.

  • Analyze customer data to determine the best approach for transforming and mapping field values to the target system objects for integrations.

  • Effectively use interviewing skills to fully explore, analyze, document, and validate detailed user requirements along with business use-cases. Identify gaps between system capabilities and business requirements. Map capabilities to requirements to ensure that business needs are met.

  • Partner closely with Network Operations and the Technical Services team to help determine the best technical approach, and coordinate work to the teams.

  • Provide integration and configuration consulting to customers and provide best practices for achieving the desired integration and customization objectives.

  • Work with customers to create test data, and help configure fields and objects, when necessary.

  • Assist Changepoint developers to validate unit testing results within the user interface, and provide

    feedback based on the customer requirements.

  • Develop and execute test cases, to validate the solution meets or exceeds the customer requirements.

  • Participate as a Quality Assurance resource as needed to full fill testing cycle requirements

  • Assist customers through UAT, and report incidents to developers and support for resolution.

  • Work strategically and independently with internal and external groups on multiple simultaneous projects.

  • Prepare or oversee preparation of documentation consistent with standards for documents such as

    Statement of Work (SOW), Service Level Agreements (SLA), training documents, user manuals, and work

    practices.

  • Formally communicate and ensure documentation and proper prioritization of customer issues and

    product enhancement requests with internal groups such as Customer Support and Product Management

    and Product Development.

  • Understand, track, communicate, address, and mitigate risks in a timely fashion.

  • Stay abreast of customer issues, their severity level, escalation, and drive timely resolution.

SKILLS

  • Excellent organizational skills to efficiently prioritize, execute, and document work for multiple projects Fundamental knowledge of Systems Delivery Life Cycle and Software Development Lifecycle

  • Excellent analytical and problem-solving skills

  • Proficient on MS Office tools including MS Project

  • Familiarity with Requirements Management tools and business process mapping tools

  • Strong analytical and business analysis skills to elicit business requirements and document business

    process maps

  • Strong listening, communication, presentation, facilitation, and negotiation skills

  • Fundamental understanding of Enterprise Applications and integrations with enterprise applications

LEADERSHIP COMPETENCIES:

  • Build and foster strong relationships with peers, cross functionally and with partners outside of team

  • Fast learner and able work ethically, effectively, and professionally under pressure

  • Creates a learning environment, open to suggestions and experimentation for improvement.

  • Ability to challenge the status quo, conceive, get buy-in, and implement innovative ideas that can benefit

    the company and customers

  • Embraces the ideas of others and nurture innovation and operation excellence

  • Strong interpersonal and oral and written communications skills with ability to effectively interact with customers at all levels of customers’ and internal organization

  • Continually strive to improve inter-personal, management, functional, and technical skills set.

QUALIFICATIONS:

  • 2-3 years of experience gathering customer requirements and authoring specifications

  • 2-3 years of experience writing and executing test cases.

  • 2-3 Years data analysis or report writing experience

  • Experience working with relational databases and/or system integrations is a plus

  • Experience with Changepoint products is a plus

  • Experience with enterprise-class SaaS platforms a plus

  • Excellent communication and presentation skills

  • Advanced skills in MSFT Word, Excel and PowerPoint

  • Expertise in project management, PPM or PSA domain a plus

  • Bachelor's degree, preferably in Business or Computer Science

Location: Remote or Office; Must be able to travel as needed up to 10% Reporting Relationship: Reports to Director of Technical Services

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Software Engineer, Technical Services

Changepoint is a leading provider of project and portfolio management, enterprise architecture and professional services management applications servicing a diverse global customer base. We help companies connect their strategic objectives with the execution of their business initiatives and technology projects. With more than 20 years of operating experience in our markets, our team includes 200+ employees operating in 7 countries. We have strong institutional backing by Marlin Equity Partners, a global investment firm with more than $3 billion of capital under management.

OVERVIEW:

Reporting to the Manager of Technical Services, the Software Engineer will be responsible for creating integration/ customization solutions throughout the customer engagement.

RESPONSIBILITIES

  • Design and develop application customizations and integrations

  • Respond to mission-critical software problems in a rapid and high-quality fashion

  • Analysis, development and documentation of technical requirements

  • Technical estimation of work to be performed by self or others

  • Work with defect tracking, source code control and software release systems to ensure high-quality

    software releases over time

  • Partner closely with Network Operations and the Technical Services team to help determine the best

    technical approach, and coordinate work to the teams.

  • Work strategically and independently with internal and external groups on multiple simultaneous projects.

  • Stay abreast of customer issues, their severity level, escalation, and drive timely resolution.

  • Arrive at best architecture and design strategy to solve business initiatives

SKILLS

  • Strong experience using Visual Studio, C#, .Net, SQL, CSS, JavaScript, HTML, MVC3, WCF, REST, SOAP, JSON, XML technologies

  • Experience on building, deploying and testing web-based services

  • Good knowledge on object-oriented design patterns and solid development principles

  • Coordinate with business partners to gather and translate business functional requirements into technical solutions

  • Excellent organizational skills to efficiently prioritize, execute, and document work for multiple projects Fundamental knowledge of Systems Delivery Life Cycle and Software Development Lifecycle

  • Excellent analytical and problem-solving skills

  • Strong listening, communication, presentation, facilitation, and negotiation skills

  • Fundamental understanding of Enterprise Applications and integrations with enterprise applications

  • Strong problem solving, debugging and communication skills.

  • Proven experience to thrive in dynamic environment with multiple, changing priorities

  • Build and foster strong relationships with peers, cross functionally and with partners outside of team

  • Fast learner and able work ethically, effectively, and professionally under pressure

  • Creates a learning environment, open to suggestions and experimentation for improvement.

  • Ability to challenge the status quo, conceive, get buy-in, and implement innovative ideas that can benefit

    the company and customers

  • Embraces the ideas of others and nurture innovation and operation excellence

  • Strong interpersonal and oral and written communications skills with ability to effectively interact with customers at all levels of customers’ and internal organization.

  • Continually strive to improve inter-personal, management, functional, and technical skills set.

QUALIFICATIONS:

  • 3 to 8 years’ experience in any software engineer / programmer/ occupation, including 3 years’ experience in .NET development.

  • Excellent communication and presentation skills

  • Advanced skills in MSFT Word, Excel and PowerPoint

  • Knowledge of PPM or PSA software solutions is a plus

  • Bachelor's degree, preferably in Business or Computer Science

Location: Remote or Office
Reporting Relationship: Reports to Manager of Technical Services

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Account Executive, EMEA

Changepoint is a leading provider of project and portfolio management, enterprise architecture and professional services management applications servicing a diverse global customer base. We help companies connect their strategic objectives with the execution of their business initiatives and technology projects. With more than 20 years of operating experience in our markets, our team includes 200+ employees operating in 7 countries. We have strong institutional backing by Marlin Equity Partners, a global investment firm with more than $3 billion of capital under management.

OVERVIEW:

The Business Analyst will be responsible for consulting with prospects and customers to sell Changepoint solutions and products either directly or via Changepoint partner community.

RESPONSIBILITIES:

  • Territory is DACH, Nordics, Benelux and eastern Europe

  • Achieve /exceed quota targets, while developing satisfied and referenceable customers

  • Effectively prospect to uncover sales opportunities within assigned territory

  • Lead sales-cycles and effectively present the value of our applications to C-level executives of organizations

  • Become a subject matter expert in the areas of PPM and strategic planning for IT

  • Sales quota attainment

  • Sales pipeline management, and CRM accuracy

  • Learn how solutions meet needs of clients and develop skill solution focused selling

  • Work with marketing and sales team to develop target strategies

  • Negotiate contracts and close agreements to maximize profits

  • Ensure the timely and successful delivery of our solutions according to customer needs and desired

    outcomes

  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

  • Collaborate with sales team and partners to identify and grow opportunities in territory

SKILLS

  • 10+ years of successful software sales experience

  • Experience with PPM tools or related software spaces like CRM, BPM

  • Fluent in English and German language

  • Track record of consistently overachieving quota

  • Experience closing complex sales cycles in a consultative manner

  • Ability to work in a fast paced, high growth environment and be a team player

  • Knowledge of complimentary applications – ITSM, agile development tools

  • 4yr college/university degree

  • Ability to interact and sell at the C-level

  • Build and maintain relationships with influencers and decision-makers

  • Background in successfully working with resellers, advisory/consulting/referral partners

  • Strong verbal and written communication skills

  • Strong ability to develop innovative value propositions to maximize sales revenue, and negotiate and close under time and objective pressure

Location: Remote in Netherlands, France, UK or Belgium

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Director, Technical Services

Changepoint is a leading provider of project and portfolio management, enterprise architecture and professional services management applications servicing global customers. We help companies connect their strategic objectives with the execution of their business initiatives and technology projects. Our software applications enable organizations to think about their technology investments, shape the way those investments are made and do high-impact projects in a well-managed way. Our products include Daptiv PPM for effective project portfolio management, Changepoint PSA for services and contract-based projects and barometerIT for Enterprise Architecture, Application Portfolio Management, analysis and insights. With more than 20 years of operating experience in our markets, our team includes 200+ employees operating in 7 countries. We have strong institutional backing by Marlin Equity Partners, a global investment firm with more than $3 billion of capital under management.

OVERVIEW:
The Director, Technical Services position is responsible lead the Changepoint delivery resources and partners in the execution and delivery of technical services. These services include integrations, customizations, and report development. The position will drive effective delivery and be a partner to the Changepoint Customer Enablement (Professional Services) delivery team for the execution of these specific services with customers. The Director, Technical Services is responsible to deliver against Revenue, Margin, Utilization and Bookings goals within a fiscal year and will staff and enable the team appropriately to achieve the corporate goals. They are expected to be very familiar with software development and quality assurance techniques, project implementation methodologies and continuous improvement strategies.

RESPONSIBILITIES:
• Manage the development and execution of Technical Services relating to software integrations, report development, modifications and customizations for the Changepoint product suite
• Drive revenue and profitable growth within technical services
• Expand the services offerings within technical services
• Align Technical Services with the Changepoint Product Management and Development teams
• Staff, manage and develop/mentor technical resources; retaining and motivating the best and brightest
employees
• Partner with Sales and Customer success to discover technical services solutions for generating revenue
and increasing customer satisfaction.
• Continually improve the surrounding processing that govern the execution technical services
• Improve and measure the customer experience and resulting customer satisfaction regarding technical
services
• Develop and monitor key performance metrics to assess the success of the team and individuals
• Maintain the professional services automation tool to efficiently manage the business.
• Optimize communication and ensure effective knowledge transfer and hand-offs between related
Changepoint departments such as Product Management, Product Development, implementation delivery
teams, customers and Customer Success
• Complete regular employee reviews, assessments and development plans for direct reports
• Deliver against stated strategic objectives and goals for the Changepoint Professional Services organization

SKILLS
• A technical background with an understanding of development and integration techniques
• A continuous improvement mindset
• An operational process leader who demonstrates the ability to ‘lean’ a process to drive out waste
• Agile thinker
• Strong business acumen
• Demonstrates Emotional Intelligence
• Ability to manage a technical services business against goals and targets related to bookings, billings and
margins
• Ability to develop clear understandings of customers’ needs and the ability to incorporate them into a
solution
• Highly self-motivated and self-directed
• Ability to effectively prioritize and execute tasks

LEADERSHIP COMPETENCIES:
• An experienced manager able to motivate their team to achieve the strategic objectives and goals of the Professional Services organization
• Build and foster strong relationships with peers, cross functionally and with partners outside of team
• Fast learner and able work ethically, effectively, and professionally under pressure
• Creates a learning environment, open to suggestions and experimentation for improvement.
• Ability to challenge the status quo, conceive, get buy-in, and implement innovative ideas that can benefit
the company and customers
• Embraces the ideas of others and nurture innovation and operation excellence
• Strong interpersonal and oral and written communications skills with ability to effectively interact with
customers at all levels of customers’ and internal organization
• Continually strive to improve inter-personal, management, functional, and technical skills set.

QUALIFICATIONS:
• Bachelor’s degree required; advanced degree desirable
• 7+ years professional services/technical experience in a related industry
• Knowledge of Dell Boomi IPaaS Solutions preferred
• Experience in managing technical teams including business analysts, software engineers and quality
assurance resources
• Experience in managing highly complex software development and/or integration projects
• Experience in continuous improvement and operational process development
• Experience in the measurement of customer satisfaction
• Solid project management experience, especially with complex enterprise software
• Experience in the enterprise software market
• Excellent human relations skills with demonstrated relationship interaction at all levels of an organization,
including C level executives
• Excellent oral and written communication skills
 
Location: Remote or Office; Must be able to travel as needed up to 10% Reporting Relationship: Reports to the Chief Customer Officer


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Systems Engineer, Operations

Systems Engineer, Operations


Changepoint is a leading provider of project and portfolio management, enterprise architecture and professional services management applications servicing a diverse global customer base. We help companies connect their strategic objectives with the execution of their business initiatives and technology projects. With more than 20 years of operating experience in our markets, our team includes 200+ employees operating in 7 countries. We have strong institutional backing by Marlin Equity Partners, a global investment firm with more than $3 billion of capital under management.

OVERVIEW:
The system engineer position is on the operations team, focusing on the design, delivery and support of our Enterprise Architecture, Enterprise Portfolio and Strategic Portfolio offerings.
As a System Engineer, you will work closely with development, InfoSec and support teams to identify the operational needs to provide a killer experience for our customers. Changepoint is looking for engineers who want to turn. strategies for system availability, performance, and capacity into designs and implementation of technical solutions. We are passionate about collaborating with team members to deliver agile, reliable, high- performance solutions.

RESPONSIBILITIES:
• Design, deploy, and maintain our production infrastructure hosted on AWS
• Analyze complex system behavior, performance, and application issues
• Analyze and plan capacity for our cloud services
• Apply modern engineering practices to drive down operational overhead through automation and
system design
• Promote security excellence across a broad set of internal and external customers
• Define and create standard operating procedures for the operations team
• Ensure all infrastructure and application alerts are “actionable” alerts, and/or prevent alerts through self-
healing automation
• Work closely with the development team, offering education and guidance on integration, operations,
and monitoring across the suite
• Serve as the Tier 3 support escalation point, responsible for troubleshooting, as well as mentoring and
coaching others
• Demonstrate complex troubleshooting skills, deep knowledge of the services running on the
infrastructure, and work with engineers and vendors to resolve issues
• Live Site Management – as a System Engineer you will play a crucial role in a global team sustaining live
sites 24/7 and gaining deep understanding of availability, performance, and security
• Automate processes
• Conduct periodic on-call duties

QUALIFICATIONS
• Proven technical troubleshooting and performance tuning experience
• Experience with distributed systems
• Strong written and oral communication skills required
• Ability to contribute to multiple projects/demands simultaneously
Systems Engineer, Operations
• Experience with configuring and securing mission-critical production servers
• Experience handling critical production incidents
• Expertise with CI\CD tools (TeamCity, GoCD, Bitbucket, Artifactory)
• Expertise with configuration management (Chef experience preferred)
• 3+ years of experience in supporting AWS-based production infrastructure
• 3+ years of experience with Apache, Tomcat and any other Java application servers and relational
database servers like MySQL
• 3+ years of experience with Linux and Windows system administration
• Preferred 2+ years of software development experience or BS Degree in Computer Science

Engineering Values
Integrity: Be honest with your estimates. We’re professionals who believe in communicating and driving to meet realistic estimates. Take risks, but also take responsibility. Technology doesn’t stand still, neither should we. We take calculated risks and work hard to make them succeed.
Passion: Leave it better than you found it. We take pride in our craft and are always pragmatically chiseling out cleaner, simpler, and faster implementations in our code base. Be so good they can’t ignore you. We believe “the highest good” for Changepoint and our engineers intersects at mastery.


Teamwork: Individuals and interactions over processes and tools. We know that frequent, clear, and host communication across silos is key to rapidly delivering business value. Commitment to the team and its goals. We believe that a team is greater than the sum of its parts when every team member is committed to the team’s goals.
Respect: Equally respect all team members and roles. We believe the best teams respect other’s contributions and points of view as teams engaged in positive conflict are more productive. Engage with team members in a way that results in healthy, positive, meaningful outcomes. As engineers we know everything sits somewhere on the gradient of acceptability, but we also know we need to stay positive and celebrate our successes.

Location: Minneapolis, MN or Seattle, WA (remote during the Covid-19 Pandemic) Reports to: Director, Dev Ops

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Changepoint is an Equal Opportunity Employer committed to recruiting the best and brightest individuals to work with our team. We have been and will always be committed to diversity and inclusion. We seek candidates of all backgrounds and we strive to create an environment that brings diversity to life. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.