We are growing right along with our customers. Come and join us on our journey.
Our team members love the people they work with and the products we sell. Come and find out why for yourself.
We offer generous, localized benefit packages designed to take care of our employees and their families. Medical and dental coverage and retirement plans are just a few things we offer.
Corporate Headquarters
1111 Third Avenue, Suite 700
Seattle, WA 98101
Toll Free: 888-341-9117
Local: 206-341-9117
Fax: 1-206-341-9123
Email: contactus@changepoint.com
30 Leek Crescent, Suite 300
Richmond Hill, Ontario L4B 4N4
CanadaPhone: 888-341-9117
Fax: 1-905-784-1160
Email: contactus@changepoint.com
Changepoint France
1080, route des Dolines
CS 90126
06903 Sophia-Antipolis
France
Phone: Sales enquiries +33 6 21 76 62 51
Phone: Finance / administration enquiries: +33 (0)4 89 73 73 06
Phone: Marketing enquiries: +33 (0)6 82 67 36 06
Fax: +33 4 89 73 73 10
Email: contactus@changepoint.com
Changepoint Germany
Email: contactus@changepoint.com
Changepoint United Kingdom
Suite 335A, Davidson House
Forbury Square
Reading RG1 3EU
UK
Phone: +44 (0)1189 000 850
Email: contactus@changepoint.com
Changepoint Australia
310 Edward Street
Suite 02-138
Brisbane City
QLD 4000
Australia
Phone: (within Australia) 1-800-918-345
Phone: (outside Australia) + 61 7 3123 2962
Email: contactus@changepoint.com
Our employees tell it like it is, seek out the truth, and demonstrate transparency. We do the right thing even when it isn’t easy.
We believe what we do matters. We approach our colleagues, customers, and partners with enthusiasm and empathy.
We reimagine what is possible in order to deliver value with simple and creative solutions.
Teams work together across boundaries to solve problems, meet customer needs, and help companies succeed. We act as one voice and we break down all silos.
We value our customers and each other. We treat people the way we want to be treated. We work together to build a trusting and inclusive environment.
If you’re looking for a company that values, encourages, and rewards employees, and provides a work environment where you can best use your talents and grow professionally, you’ve come to the right place.
Can’t find what you’re looking for? Send your resume and cover letter to jobs@changepoint.com.
Changepoint is a leading provider of project and portfolio management, enterprise architecture and professional services management applications servicing a diverse global customer base. We help companies connect their strategic objectives with the execution of their business initiatives and technology projects. With more than 20 years of operating experience in our markets, our team includes 200+ employees operating in 7 countries. We have strong institutional backing by Marlin Equity Partners, a global investment firm with more than $3 billion of capital under management.
OVERVIEW:
The Business Analyst will be responsible for owning the requirements gathering, documentation, scoping and definition of customer integration/ customization solutions throughout the development lifecycle. The Business Analyst will document customer requirements, execute test cases, and will work closely with the development team, Network Operations, and the Professional Services team deliver the required solution. She/he is responsible for the engagements and driving customer satisfaction for implementation projects.
RESPONSIBILITIES:
Engage with enterprise customers to identify and document system integration and customization specifications.
Analyze customer data to determine the best approach for transforming and mapping field values to the target system objects for integrations.
Effectively use interviewing skills to fully explore, analyze, document, and validate detailed user requirements along with business use-cases. Identify gaps between system capabilities and business requirements. Map capabilities to requirements to ensure that business needs are met.
Partner closely with Network Operations and the Technical Services team to help determine the best technical approach, and coordinate work to the teams.
Provide integration and configuration consulting to customers and provide best practices for achieving the desired integration and customization objectives.
Work with customers to create test data, and help configure fields and objects, when necessary.
Assist Changepoint developers to validate unit testing results within the user interface, and provide
feedback based on the customer requirements.
Develop and execute test cases, to validate the solution meets or exceeds the customer requirements.
Participate as a Quality Assurance resource as needed to full fill testing cycle requirements
Assist customers through UAT, and report incidents to developers and support for resolution.
Work strategically and independently with internal and external groups on multiple simultaneous projects.
Prepare or oversee preparation of documentation consistent with standards for documents such as
Statement of Work (SOW), Service Level Agreements (SLA), training documents, user manuals, and work
practices.
Formally communicate and ensure documentation and proper prioritization of customer issues and
product enhancement requests with internal groups such as Customer Support and Product Management
and Product Development.
Understand, track, communicate, address, and mitigate risks in a timely fashion.
Stay abreast of customer issues, their severity level, escalation, and drive timely resolution.
SKILLS
Excellent organizational skills to efficiently prioritize, execute, and document work for multiple projects Fundamental knowledge of Systems Delivery Life Cycle and Software Development Lifecycle
Excellent analytical and problem-solving skills
Proficient on MS Office tools including MS Project
Familiarity with Requirements Management tools and business process mapping tools
Strong analytical and business analysis skills to elicit business requirements and document business
process maps
Strong listening, communication, presentation, facilitation, and negotiation skills
LEADERSHIP COMPETENCIES:
Build and foster strong relationships with peers, cross functionally and with partners outside of team
Fast learner and able work ethically, effectively, and professionally under pressure
Creates a learning environment, open to suggestions and experimentation for improvement.
Ability to challenge the status quo, conceive, get buy-in, and implement innovative ideas that can benefit
the company and customers
Embraces the ideas of others and nurture innovation and operation excellence
Strong interpersonal and oral and written communications skills with ability to effectively interact with customers at all levels of customers’ and internal organization
QUALIFICATIONS:
2-3 years of experience gathering customer requirements and authoring specifications
2-3 years of experience writing and executing test cases.
2-3 Years data analysis or report writing experience
Experience working with relational databases and/or system integrations is a plus
Experience with Changepoint products is a plus
Experience with enterprise-class SaaS platforms a plus
Excellent communication and presentation skills
Advanced skills in MSFT Word, Excel and PowerPoint
Expertise in project management, PPM or PSA domain a plus
Location: Remote or Office; Must be able to travel as needed up to 10% Reporting Relationship: Reports to Director of Technical Services
Changepoint is a leading provider of project and portfolio management, enterprise architecture and professional services management applications servicing a diverse global customer base. We help companies connect their strategic objectives with the execution of their business initiatives and technology projects. With more than 20 years of operating experience in our markets, our team includes 200+ employees operating in 7 countries. We have strong institutional backing by Marlin Equity Partners, a global investment firm with more than $3 billion of capital under management.
OVERVIEW:
Reporting to the Manager of Technical Services, the Software Engineer will be responsible for creating integration/ customization solutions throughout the customer engagement.
RESPONSIBILITIES
Design and develop application customizations and integrations
Respond to mission-critical software problems in a rapid and high-quality fashion
Analysis, development and documentation of technical requirements
Technical estimation of work to be performed by self or others
Work with defect tracking, source code control and software release systems to ensure high-quality
software releases over time
Partner closely with Network Operations and the Technical Services team to help determine the best
technical approach, and coordinate work to the teams.
Work strategically and independently with internal and external groups on multiple simultaneous projects.
Stay abreast of customer issues, their severity level, escalation, and drive timely resolution.
Arrive at best architecture and design strategy to solve business initiatives
SKILLS
Strong experience using Visual Studio, C#, .Net, SQL, CSS, JavaScript, HTML, MVC3, WCF, REST, SOAP, JSON, XML technologies
Experience on building, deploying and testing web-based services
Good knowledge on object-oriented design patterns and solid development principles
Coordinate with business partners to gather and translate business functional requirements into technical solutions
Excellent organizational skills to efficiently prioritize, execute, and document work for multiple projects Fundamental knowledge of Systems Delivery Life Cycle and Software Development Lifecycle
Excellent analytical and problem-solving skills
Strong listening, communication, presentation, facilitation, and negotiation skills
Fundamental understanding of Enterprise Applications and integrations with enterprise applications
Strong problem solving, debugging and communication skills.
Proven experience to thrive in dynamic environment with multiple, changing priorities
Build and foster strong relationships with peers, cross functionally and with partners outside of team
Fast learner and able work ethically, effectively, and professionally under pressure
Creates a learning environment, open to suggestions and experimentation for improvement.
Ability to challenge the status quo, conceive, get buy-in, and implement innovative ideas that can benefit
the company and customers
Embraces the ideas of others and nurture innovation and operation excellence
Strong interpersonal and oral and written communications skills with ability to effectively interact with customers at all levels of customers’ and internal organization.
Continually strive to improve inter-personal, management, functional, and technical skills set.
QUALIFICATIONS:
3 to 8 years’ experience in any software engineer / programmer/ occupation, including 3 years’ experience in .NET development.
Excellent communication and presentation skills
Advanced skills in MSFT Word, Excel and PowerPoint
Knowledge of PPM or PSA software solutions is a plus
Location: Remote or Office
Reporting Relationship: Reports to Manager of Technical Services
Changepoint is a leading provider of project and portfolio management, enterprise architecture and professional services management applications servicing a diverse global customer base. We help companies connect their strategic objectives with the execution of their business initiatives and technology projects. With more than 20 years of operating experience in our markets, our team includes 200+ employees operating in 7 countries. We have strong institutional backing by Marlin Equity Partners, a global investment firm with more than $3 billion of capital under management.
OVERVIEW:
The Business Analyst will be responsible for consulting with prospects and customers to sell Changepoint solutions and products either directly or via Changepoint partner community.
RESPONSIBILITIES:
Territory is DACH, Nordics, Benelux and eastern Europe
Achieve /exceed quota targets, while developing satisfied and referenceable customers
Effectively prospect to uncover sales opportunities within assigned territory
Lead sales-cycles and effectively present the value of our applications to C-level executives of organizations
Become a subject matter expert in the areas of PPM and strategic planning for IT
Sales quota attainment
Sales pipeline management, and CRM accuracy
Learn how solutions meet needs of clients and develop skill solution focused selling
Work with marketing and sales team to develop target strategies
Negotiate contracts and close agreements to maximize profits
Ensure the timely and successful delivery of our solutions according to customer needs and desired
outcomes
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
SKILLS
10+ years of successful software sales experience
Experience with PPM tools or related software spaces like CRM, BPM
Fluent in English and German language
Track record of consistently overachieving quota
Experience closing complex sales cycles in a consultative manner
Ability to work in a fast paced, high growth environment and be a team player
Knowledge of complimentary applications – ITSM, agile development tools
4yr college/university degree
Ability to interact and sell at the C-level
Build and maintain relationships with influencers and decision-makers
Background in successfully working with resellers, advisory/consulting/referral partners
Strong verbal and written communication skills
Strong ability to develop innovative value propositions to maximize sales revenue, and negotiate and close under time and objective pressure
Location: Remote in Netherlands, France, UK or Belgium
Systems Engineer, Operations
Changepoint is a leading provider of project and portfolio management, enterprise architecture and professional services management applications servicing a diverse global customer base. We help companies connect their strategic objectives with the execution of their business initiatives and technology projects. With more than 20 years of operating experience in our markets, our team includes 200+ employees operating in 7 countries. We have strong institutional backing by Marlin Equity Partners, a global investment firm with more than $3 billion of capital under management.
OVERVIEW:
The system engineer position is on the operations team, focusing on the design, delivery and support of our Enterprise Architecture, Enterprise Portfolio and Strategic Portfolio offerings.
As a System Engineer, you will work closely with development, InfoSec and support teams to identify the operational needs to provide a killer experience for our customers. Changepoint is looking for engineers who want to turn. strategies for system availability, performance, and capacity into designs and implementation of technical solutions. We are passionate about collaborating with team members to deliver agile, reliable, high- performance solutions.
RESPONSIBILITIES:
• Design, deploy, and maintain our production infrastructure hosted on AWS
• Analyze complex system behavior, performance, and application issues
• Analyze and plan capacity for our cloud services
• Apply modern engineering practices to drive down operational overhead through automation and
system design
• Promote security excellence across a broad set of internal and external customers
• Define and create standard operating procedures for the operations team
• Ensure all infrastructure and application alerts are “actionable” alerts, and/or prevent alerts through self-
healing automation
• Work closely with the development team, offering education and guidance on integration, operations,
and monitoring across the suite
• Serve as the Tier 3 support escalation point, responsible for troubleshooting, as well as mentoring and
coaching others
• Demonstrate complex troubleshooting skills, deep knowledge of the services running on the
infrastructure, and work with engineers and vendors to resolve issues
• Live Site Management – as a System Engineer you will play a crucial role in a global team sustaining live
sites 24/7 and gaining deep understanding of availability, performance, and security
• Automate processes
• Conduct periodic on-call duties
QUALIFICATIONS
• Proven technical troubleshooting and performance tuning experience
• Experience with distributed systems
• Strong written and oral communication skills required
• Ability to contribute to multiple projects/demands simultaneously
Systems Engineer, Operations
• Experience with configuring and securing mission-critical production servers
• Experience handling critical production incidents
• Expertise with CI\CD tools (TeamCity, GoCD, Bitbucket, Artifactory)
• Expertise with configuration management (Chef experience preferred)
• 3+ years of experience in supporting AWS-based production infrastructure
• 3+ years of experience with Apache, Tomcat and any other Java application servers and relational
database servers like MySQL
• 3+ years of experience with Linux and Windows system administration
• Preferred 2+ years of software development experience or BS Degree in Computer Science
Engineering Values
Integrity: Be honest with your estimates. We’re professionals who believe in communicating and driving to meet realistic estimates. Take risks, but also take responsibility. Technology doesn’t stand still, neither should we. We take calculated risks and work hard to make them succeed.
Passion: Leave it better than you found it. We take pride in our craft and are always pragmatically chiseling out cleaner, simpler, and faster implementations in our code base. Be so good they can’t ignore you. We believe “the highest good” for Changepoint and our engineers intersects at mastery.
Teamwork: Individuals and interactions over processes and tools. We know that frequent, clear, and host communication across silos is key to rapidly delivering business value. Commitment to the team and its goals. We believe that a team is greater than the sum of its parts when every team member is committed to the team’s goals.
Respect: Equally respect all team members and roles. We believe the best teams respect other’s contributions and points of view as teams engaged in positive conflict are more productive. Engage with team members in a way that results in healthy, positive, meaningful outcomes. As engineers we know everything sits somewhere on the gradient of acceptability, but we also know we need to stay positive and celebrate our successes.
Location: Minneapolis, MN or Seattle, WA (remote during the Covid-19 Pandemic) Reports to: Director, Dev Ops
Read Full Job DescriptionChangepoint is an Equal Opportunity Employer committed to recruiting the best and brightest individuals to work with our team. We have been and will always be committed to diversity and inclusion. We seek candidates of all backgrounds and we strive to create an environment that brings diversity to life. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Changepoint is a suite of purpose-built portfolio management solutions for project and program management offices, services organizations, enterprise architects and business transformation teams. Transform project, engagement, or application portfolios with an adaptable, intuitive, and intelligent solution that is configurable for today’s changing business landscape. With a Changepoint solution, companies can make informed and innovative business decisions that impact changes in project or market direction, maximize resource utilization, improve financial control, and align outcomes and revenue to corporate goals.
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All Rights Reserved.
Corporate Headquarters
1111 Third Avenue
Suite 700
Seattle, WA 98101