Technology Services Industry Association (TSIA) and Changepoint recently released a joint white paper, The State of Professional Services Today, painting a pretty vivid picture of professional services (PS) in 2016.
The truth is the landscape is shifting. And pretty rapidly, too. The straightforward delivery of services where Client X pays for service and PSO delivers has evolved. It’s still straightforward in that there’s an exchange of goods, but macro trends like big data, cloud computing, and the evolving technology that accompanies those is sophisticating the landscape.
There’s a pull and push narrative now. PSOs are adjusting to and implementing technologies that support those macro trends—a push from executives to evolve as an organization and stay competitive. Simultaneously, customer needs are increasing as they, too, transform and there’s a pull on PSOs to deliver services faster and more efficiently.
The amalgamation—or the undercurrent—of these shifts (macro trends, push, pull) is forcing PSOs to reconsider the kind of services they offer. A couple of years ago, it was acceptable for PSOs to be what’s known as a Level 2 service provider—the scope of which included PSO delivering straightforward product / service to Client X. Today, as PSOs mature, the standard is calling for a Level 3 / Level 4 model in which PSOs are expected to deliver solutions and ongoing support post-implementation that will invariably help Client X excel and maintain their competitive edge. The orders are tall and PS is expected to deliver.
The TSIA and Changepoint joint white paper outlines in greater detail the macro trends that are influencing the change, how PSOs are adapting, and what kind of technology is already out there to help manage the learning curve.
Professional services have entered a new era. It’s exciting and it’s fast-paced and it’s important to know where your PSO stands as the evolution continues. Don’t get left in the dust.
Download the TSIA and Changepoint white paper, The State of Professional Services Today.